Returns & Refunds Policy

At D555, we want you to be completely happy with your purchase. If something isn't quite right, whether it's the size, fit or simply not what you expected, we're here to help.

Please read our returns and refunds policy below.

14-Day Returns Policy

You have 14 days from receiving your order to notify us that you wish to return an item.

Once you have notified us within this period, you have a further 14 days to send the item back.

For change-of-mind returns, items should be:

• Unworn, unwashed and undamaged, apart from reasonable handling needed to check the fit and suitability.

• Returned with their original labels and tags attached where possible.

• Returned in their original packaging where reasonably possible.

• Accompanied by your order number, invoice or other proof of purchase.

You may try clothing on as you would in a shop. If an item has been handled beyond what is necessary to inspect it, we may make a deduction from your refund to reflect any reduction in its value, where permitted by law.

Certain items, such as sealed products that are unsuitable for return for hygiene reasons once unsealed, may be excluded from change-of-mind returns where the law permits. This does not affect your rights if an item is faulty.

How to Return an Item

Returning an item is straightforward.

1. Email info@d555.co.uk within 14 days of receiving your order, advising us that you wish to return an item. Include your order number and the item or items concerned.

2. Securely package the item and include your order number or invoice.

3. Send your return to the address below using a suitable postal or courier service.

4. Email us your tracking details after dispatching the return so we can help track its progress.

Returns Address

D555 Returns Department
The Duke Clothing Co.
Duke House, Northern Court
Vernon Road, Basford
Nottingham
NG6 0BJ
United Kingdom

We recommend using a tracked postal service and retaining proof of postage until your refund or exchange has been completed.

Return Postage Costs

For standard returns where you have changed your mind, ordered the wrong size or no longer require an item, the customer is responsible for return postage costs.

We do not currently provide free return postage for change-of-mind returns.

If an item is faulty, damaged or incorrect, please contact us before sending it back so we can arrange an appropriate resolution, including reasonable return postage costs where required by law.

Exchanges

Need a different size or colour? We're happy to help.

Exchanges follow the same process and 14-day notification period as returns.

Please email info@d555.co.uk with your order number and details of the item you would like to exchange.

All exchanges are subject to stock availability.

For change-of-mind exchanges, customers are responsible for the cost of returning the original item. We will confirm any applicable delivery charge for the replacement before arranging dispatch.

If your preferred replacement is unavailable, we can arrange a refund instead.

Refunds

Once we receive and inspect your returned items, we aim to process eligible refunds within 7 working days.

Refunds will be issued to your original payment method unless otherwise agreed.

Please allow additional time for your bank or payment provider to make the refunded amount available.

Where you exercise your statutory right to cancel, we will issue any refund due without undue delay and within the applicable legal deadline, including within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, if earlier.

For cancellation of an entire order under your statutory rights, we will also refund the original standard delivery charge, where applicable. Any additional amount paid for premium or express delivery is not normally refundable.

If you return only part of an order, the original delivery charge is not normally refunded unless required by law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at info@d555.co.uk as soon as possible.

Include your order number, a description of the issue and photographs if helpful.

We will review the issue and arrange an appropriate refund, repair or replacement in accordance with your statutory consumer rights.

Your statutory rights in relation to faulty or misdescribed goods are not limited to the standard 14-day change-of-mind returns period.

International Returns

International customers should contact info@d555.co.uk before returning an item.

For ordinary change-of-mind returns, customers are responsible for the return shipping cost and any applicable customs arrangements, subject to their statutory rights and local consumer protection laws.

Please retain proof of postage and tracking information.

Contact Us

If you have any questions about a return, refund or exchange, please contact our customer service team.

Email: info@d555.co.uk
Telephone: +44 (0)115 977 0009
Website: www.d555.co.uk

D555.co.uk is operated by Bassi Fashions Limited, trading as The Duke Clothing Co.

Duke House, Northern Court, Vernon Road, Basford, Nottingham, NG6 0BJ, United Kingdom.

This policy does not affect your statutory consumer rights.